The Ministry of Environment and Climate Change, represented by the Planning, Quality, and Innovation Department, has launched a project to document government services. This project is in accordance with the Guide for Defining and Documenting Government Services and Procedures issued by the Civil Service and Government Development Bureau. The aim is to improve the quality of services provided by the ministry to beneficiaries and facilitate public access to the services offered.
The implementation stages of the project included conducting the first introductory workshop. The workshop was attended by the consulting team along with representatives from the relevant departments. The attendees discussed the guide issued by the Civil Service and Government Development Bureau, in addition to reviewing the methodology and action plan for the upcoming period to understand the project’s phases and components.
The introductory workshop witnessed fruitful interaction and productive exchanges between the consulting team and representatives from the relevant departments within the ministry. They expressed their desire to adopt the best practices and implement them to facilitate and enhance communication among all departments and entities of the ministry and external beneficiaries.
The process of documenting government services aims to improve the experience of beneficiaries and facilitate access to services provided by the ministry. All services will be accurately and comprehensively documented, including service descriptions, requirements, necessary documents, and procedures to be followed.
The project is expected to be implemented in the coming months, with a commitment to providing the necessary training and support to the employees of the departments to ensure its effective and distinguished execution.
In this context, the Planning, Quality, and Innovation Department at the Ministry of Environment and Climate Change emphasized that this step is an important milestone towards improving government work and enhancing services provided to citizens and beneficiaries by the ministry. They also emphasized their commitment to continuous development and achieving excellence in performance.